tristanbailey
tristanbailey

Hi

Strange one, this site I have copied to a new Ubuntu server to upgrade and test from v1 to v2.

The site seems snappy and looks to have updated ok, but if I try and add a new layout or sometimes save one, the window freezes and times out. Chrome wants to kill the windows and have not been able to track what might show an error or cause, it.

Versions: mysql Ver 8.0.23 PHP 7.4.3

Anyone had similar or what to look for? My only small guess is that the DB could be failing for non null columns but I am not seeing any errors in a log (as the upgrade in mysql often gives older sql errors on other systems)

tristan

OFFLINE
OFFLINE

If the browser locks up, this is probably a JS problem. Try clearing your browser cache and load the page again. If this does not solve the problem, take a look at the JS console and see if it logs any errors.

Alexey Bobkov
Alexey Bobkov

Hello,

OFFLINE said:

If the browser locks up, this is probably a JS problem. Try clearing your browser cache and load the page again. If this does not solve the problem, take a look at the JS console and see if it logs any errors.

That's a good idea to check the browser console for errors. Please email us at hello@octobercms.com if you need help with resolving this issue.

tristanbailey
tristanbailey

Hi,

I had been watching the browser changes in console and in the server tailing the logs, but see no failed request and no new errors in each after it starts to lock.

We will try clearing all cache and try again (but same happened when switched browser so dont think will help)

regards

tristan

gerhard65235
gerhard65235

Hi, I'm experiencing the exact same problem on both Safari and Chrome.

My broker keeps locking up when using the Editor.

Clearing the cache doesn't solve the problem. Has anyone made further progress with this?

daftspunk
daftspunk

If you are affected by this, let us know the exact browser version and operating system version you are using so we can try to replicate it.

tristanbailey
tristanbailey

Hi

Still getting locked up when creating anything new,

Mac OS 10.14.6, with Chrome Version 90.0.4430.93 (Official Build) (x86_64)

Just totally locks up and times out, nothing in browser console, or logs on server I can find.

==> /var/log/apache2/access.log <==
:1 - - [12/May/2021:13:20:30 +0000] "OPTIONS * HTTP/1.0" 200 126 "-" "Apache/2.4.41 (Ubuntu) OpenSSL/1.1.1f (internal dummy connection)" 88.77.30.138 - - [12/May/2021:13:21:12 +0000] "-" 408 0 "-" "-"

==> /var/log/apache2/site-access.log <== 88.77.30.XXX - - [12/May/2021:13:22:18 +0000] "GET /backend/editor HTTP/1.1" 200 43894 "http://XXX/backend/pixperfect/XXX/dogs/update/1406" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.93 Safari/537.36"

Maybe one small clue, but not sure what files this is trying to write to, (when edit a template maybe or log)?

[Wed May 12 12:55:03.366697 2021] [php7:error] [pid 342190] [client 71.6.232.4:37330] PHP Fatal error: Uncaught RuntimeException: The file could not be written to. Check that appropriate permissions have been set. in /var/www/html/vendor/katzgrau/klogger/src/Logger.php:128\nStack trace:\n#0 /var/www/html/inc/functions.php(13): Katzgrau\KLogger\Logger->__construct()\n#1 /var/www/html/inc/config.php(169): require_once('/var/www/html/i...')\n#2 /var/www/html/index.php(13): require_once('/var/www/html/i...')\n#3 {main}\n thrown in /var/www/html/vendor/katzgrau/klogger/src/Logger.php on line 128 [Wed May 12 13:18:32.003630 2021] [mpm_prefork:notice] [pid 717] AH00173: SIGHUP received. Attempting to restart

tristanbailey
tristanbailey

... Update the last lines should not be part of the issue, as comes from different path and site, on the dev server. ".../var/www/html/vendor/katzgrau/..."

1-8 of 8