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Can't buy it

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leonard12310
leonard12310

Hi, I try to buy it through the platform through but it fail two time with two different cards... Do you know this problem ? Thanks a lot.

Renatio
Renatio

Hi,

You should contact your bank or PayPal to check this. I am only developer, the payment process is provided by OctoberCMS team and PayPal.

You can also contact OctoberCMS team, there is an email in the footer of this website.

leonard12310
leonard12310

Thank you for the reply, I also contact OctoberTeam. October site is the only platform for buying your plugin ?

Renatio
Renatio

Yes, for now it is the only way to accuire it.

October site provides the gateway for future updates of the plugin in the backend area and add some level of security for paid plugins.

They also get 30% of the fee for OctoberCMS support and future development from each purchase.

Last updated

dim7chord
dim7chord

I'm having the same trouble buying the plugin. I use my Paypal account all of the time and my cards are all up to date. Here is a screenshot of my error:

http://d.pr/i/XHSz

Hope it gets fixed soon.

Renatio
Renatio

Hi,

I will contact October Team, maybe they will find solution for this.

dim7chord
dim7chord

It's not just your plugin, I can't buy other plugins as well. I reached out to October on twitter, but I'd love it if you would push it to them as well. Thanks.

daftspunk
daftspunk

This is a mysterious issue with PayPal so it is difficult for us to support. The error message is vague so try contacting PayPal for elaboration.

One response we have heard from PayPal so far: Check to make sure the buyer has a verified PayPal account.

ndcisiv
ndcisiv

I'm having the same trouble using any cards directly, which have worked before. Any news on this yet?

daftspunk
daftspunk

ndcisiv said:

I'm having the same trouble using any cards directly, which have worked before. Any news on this yet?

Is your account verified?

robert4775
robert4775

We are having an issue using PayPal to purchase a theme. We have had our PayPal account for years and have had no issues. We are a verified buyer and business.

robert4775
robert4775

Just talked to Paypal and they said they are denying the transactions because of the sellers account. They recommended we buy from a different source and I was like, ummmm, they are the only source. So they recommended I ask for a direct invoice. What the heck PayPal?! This was their security department by the way.

Please help! We really need to make this purchase.

Michael Skweres
Michael Skweres

Hi. I have paid for the plugin and still it's asking me to pay and I'm not able to use it :/ Could you check this and do something about it? In other case, how I can get my money back?

Renatio
Renatio

Hi,

did you buy FormBuilder Plugin? If so, then PM me transaction ID and username so I can verify this.

Michael Skweres
Michael Skweres

check your mail :)

maurice13101
maurice13101

Same here, we can't buy anything from October. PayPal refers to problem with sellers account. 'I think this is a October problem, not an issue with the plugin.

jarred15562
jarred15562

Same here. "Your payment can't be completed. Please return to the participating website and try again."

jarred15562
jarred15562

also see this error on the plugin page comming back from pay pal. "Connection could not be established with host smtp.mandrillapp.com [Connection timed out #110]"

jarred15562
jarred15562

I guess i cant extend October at all with any plugins.

Last updated

daftspunk
daftspunk

jarred15562, have you contacted PayPal for the reason?

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