Configuration

The plugin reads its settings from a configuration file, with the following keys.

Overriding the Defaults

The defaults are found in the config/config.php file of the plugin. To change a value, create a config/responsiv/support/config.php file in your project and return only the keys you want to change.

<?php

return [
    'expireInterval' => 14,
    'attachmentTypes' => ['jpg', 'jpeg', 'png', 'pdf', 'txt', 'csv'],
];

Each key you return replaces the plugin's default for that key, so attachmentTypes must list every extension you want to allow. See Overriding Configuration Values for more details.

Automatic Closing

The expireInterval value is a whole number of days. Set it to false or 0 to turn automatic closing off, and tickets then stay open until the user or staff close them. See Closing Expired Tickets for the rules and the schedule.

The closed-by-staff and closed-by-system mail templates also receive the value as expireInterval.

Attachments

The attachment settings apply to the files that users attach with the Ticket Submit, Ticket and Ticket Update components. Files that staff attach in the admin panel are not checked against them.

• Every file is checked before anything is saved, so one file that breaks a rule refuses the whole submission.
• SVG files are always refused, even when svg is listed, because they can carry scripts that run when staff open them.
• The attachmentMaxFiles limit counts the files added in one request, not the files already attached.
• The PHP upload_max_filesize and post_max_size settings must also allow the size you set.

Errors are reported under the files field, whichever file caused them, with one of these messages.