User Support
Ticket system for communicating with users
- Introduction - explains how to get started using the Support plugin
- Tickets - managing tickets in the admin panel, the ticket lifecycle and support staff
- Ticket Types - ticket categories, hidden types and automatic assignment
- Mail Templates - notifications sent to users and support staff
- Configuration - automatic closing and attachment rules
- Theming - AJAX forms, partials, styles and translation of the default markup
- Extending - events and methods for adding to the ticket page, the support worker and the notifications
- Upgrade Guide - changes to check when upgrading from an earlier version
- Components - lists all the available components found in this plugin
- Tickets - lists the tickets of the signed-in user
- Ticket - shows a ticket with its conversation and a reply form
- Ticket Submit - form for submitting a new ticket
- Ticket Update - edits the original ticket or one of the user's replies