Premium Support Plans Are Here!

Posted in Announcements on Dec 11, 2019

Today we are pleased to announce the introduction of a new service to the October CMS ecosystem. October has become a primary platform for professional developers and digital studios around the world, businesses directly depend on our platform. Our mission is to help them succeed, so we have developed the October CMS Premium Support Program.

When you are not on a schedule and can wait for someone to find the time to help, free support is great. In a demanding commercial environment, however, where release dates are critical, you need to ensure your team has access to the support and resources they need.

With the Premium Support Program, October provides you with professional support through a private Slack channel and priority GitHub issues, offering Service Level Agreement with three levels of priority and maximum response times:

  • High Priority - 8 hours
  • Regular - 24 hours
  • Low Priority - 5 days

Our business clients will enjoy the ability to receive support in guaranteed timeframes. Premium Support is a paid subscription-based service with pricing starting at $97 per month. You can subscribe on the Premium Support page in your Account area.

Community support will remain available using the October CMS Forum and will be actively monitored by support staff. We’ve tidied up the forum categories to make it easier to navigate and registered users can still submit forum topics and post messages. You can also find other useful community resources via the Help section.

We appreciate your interest in this program and look forward to improving your support experience.

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