Back to Cumulus subscriptions Support

glideagency
glideagency

Hi there,

Since we encountered the issue mentioned in this thread, we've tried to re-installed the plugin but encountered the following error message:

[Illuminate\Database\QueryException]SQLSTATE[HY000]: General error: 1215 Cannot add foreign key constraint (SQL: alter table `initbiz_cumulussubscriptions_subscriptions` add constraint `initbiz_cluster_slug_subscription_foreign` foreign key (`cluster_slug`) references `initbiz_cumuluscore_clusters` (`slug`) on delete cascade)

[Doctrine\DBAL\Driver\PDOException] SQLSTATE[HY000]: General error: 1215 Cannot add foreign key constraint

[PDOException] SQLSTATE[HY000]: General error: 1215 Cannot add foreign key constraint

Could you please provide some technical assistances on the issue? Look forward to hearing from you.

Thanks.

inIT
inIT

Hi,

It's sad to know you have encountered problems with installation of the plugin. I hope we will be able to solve them quickly.

I have pushed new version of cumulus subscriptions to marketplace.

Do you mind deleting the tables from DB? If this is only dev environment please do so, update the plugin and run the migrations again. If not please let me know, I will help you with fixing it step by step.

glideagency
glideagency

Hi there,

Thanks so much for releasing the latest version. Really appreciated your time & efforts looking into the issue for us.

I can confirm that the issue is no longer happening after deleting the tables from DB & re-installing the plugin.

Thanks.

inIT
inIT

Hi,

Good to know that everything works! If you're satisfied with the product please send some positive review :)

glideagency
glideagency

Hi there, we're more than happy to write a positive review!

The thing was that we prematurely marked the plugin as "not useful" shortly after we ran into the installation issue (Our sincere apologies).

And now we can't seem to post new review to reflect the superb custom support that we received from you guys as there's an error message that says "You have already sent a review or rating for this product. Sending multiple reviews per product is not allowed." .

Also we can't seem to rate the product for some reasons.

Please let me know if there's any way we can help to boost the plugin reviews. Thanks.

inIT
inIT

Hi,

Finally, we managed to remove your bad rating. I will be very happy if you could post a positive review now.

Thank you very much! :)

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